Project Manager - Amazon Cork

Project Manager, Customer Service

Amazon's Customer Service (CS) department is seeking a Project Manager to join our team. In this role you will be responsible for driving new and improvement projects within EU CS team. You will support Amazon’s Customer Service Mission Statement ('timely, accurate, and professional') by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and technical skills. The ideal candidate will be comfortable in a fast-paced, multi-tasked environment. You will be a creative and analytical problem solver with a passion for excellent customer service. We require a demonstrated ability to plan, research, and to set priorities, handle multiple projects and meet tight deadlines.

This role will be based with our CS team in Cork, Ireland.

Key Responsibilities:

• Project Manage various Project on behalf of the EU CS organisation, reporting to the head of EU CS Integration.
• Liaise with the business to implement and improve current CS policies, to suit the business needs to enhance customer experience.
• Develop material that effectively communicates information to external and internal audiences.
• Collaborate with other worldwide CS and technical teams to continuously innovate and redesign all Customer facing documentation, to facilitate more customer self service activity and to cater for cultural customer needs.
• Exercise Amazon Leadership Principles, Core Competencies and Core Values at all times to demonstrate role model behaviour.
• Work across the EU in a cross-functional environment.

Experience /Skills:

• Significant experience of project management & analysis within a fast paced metrics driven environment.
• Demonstrate ability to manage, motivate, and influence work and team behaviours.
• Ability to manage and communicate across position levels and functions.
• Technical Expertise: in-depth knowledge of planning and analysis tools.
• Proven solution driven approach to system and process.
• Advanced computer literacy (Excel, Access, PowerPoint, Outlook, Word).
• Negotiation and influencing skills; able to listen to and persuade others based on sound logic
• Goal driven, target orientated, able to step back and look at the bigger picture.
• The person will also be able to manage ambiguity, and posses a preparedness to get involved
• Demonstrate a strong track record of problem solving.
• Possesses intellectual curiosity; brings insight into the team/business, especially in a multicultural and multi-location environment.
• Proven communication skills (written and verbal), Fluent English is required.
• French and/or German language skills are desirable.
• Practiced working knowledge of Six Sigma tools and Lean techniques.

In return, Amazon will offer you a competitive salary other excellent benefits dependent on location. You will also have the opportunity to develop a rewarding career with one of the world’s leading online retailers.